The Serbian Association of Employers, in cooperation with the Public Policy Secretariat (PPS), held an info session dedicated to the use of the Register of Administrative Procedures (RAP), a portal designed to provide businesses and citizens with clear and relevant information necessary for exercising their rights and fulfilling their obligations in procedures before public authorities...
The Serbian Association of Employers, in cooperation with the Public Policy Secretariat (PPS), held an info session dedicated to the use of the Register of Administrative Procedures (RAP), a portal designed to provide businesses and citizens with clear and relevant information necessary for exercising their rights and fulfilling their obligations in procedures before public authorities and institutions. The PPS also presented the development of the new ePAPIR (ePAPER) sProgramme for the 2026–2030 period and invited representatives of the business community to put forward their proposals and initiatives aimed at improving the business environment and reducing administrative burdens. The participating business representatives presented proposals concerning the issues that have the greatest impact on their operations. The most frequently raised proposal reflected the recognized need for competent authorities to obtain the required data ex officio.
The Register of Administrative Procedures, which has received numerous international recognitions owing to its functionality, user-friendliness, and the comprehensiveness of information relevant to businesses, provides detailed information on more than 7,500 procedures administered by public authorities at the national, provincial, and local levels. It is intended for business entities, individuals seeking to engage in economic activities, as well as citizens. Business representatives noted that one of the Register’s key strengths is its strong user orientation, enabling users to easily find all relevant information regarding required documentation and associated administrative costs.
Ninoslav Kekić, Deputy Director of the Public Policy Secretariat, in his opening remarks, familiarized participants with the Secretariat’s scope of work and its activities aimed at transforming public services and bringing them closer to end users. The establishment of the RAP, the eKonsultancije (eConsultations) Portal, and numerous activities related to regulatory reform are only some of the initiatives implemented by the PPS.
In the first part of the info session, participants had the opportunity to become familiar with all functionalities of the RAP, its search options, and the ways in which they can access information on the competent public administration authorities in a specific procedure, application forms, required documentation, deadlines, administrative fees and other procedural costs, as well as electronic services, thereby saving both time and financial resources. An important component of the RAP, currently under extensive development, is the concept of business episodes. These comprise comprehensive sets of information and electronic services covering all rights and obligations that business entities have within a specific sector or activity, starting from the initiation of business operations, through the employment of workers, tax and other obligations, the conduct of business activities, and up to the possible termination of business operations.
The second part of the event was dedicated to participants’ questions and answers provided by representatives of the PPS regarding the functioning of the RAP and the services for businesses offered by this portal, as well as to a discussion on specific challenges that businesses encounter in practice and their views on potential solutions for improving certain services and procedures. Among the key proposals put forward by the business community were stronger connectivity and more efficient communication between relevant public authorities and service providers, aimed at reducing unnecessary administrative procedures; wider application of the “once-only” principle to minimize repetitive data entry; enhanced exchange and reuse of data already held by public institutions in order to reduce costs and shorten processing times; and consistent implementation of the “one in, one out” principle, which requires the review and elimination of outdated procedures when introducing new regulatory requirements.