30 / 10 / 2023

On Wednesday, 27 September, the Public Policy Secretariat promoted Register of Administrative Procedures Portal and 17 new digital services of the Ministry of Construction, Transport and Infrastructure (MCTI) and the Ministry of the Interior (MoI).

The Register is a one stop shop for all the information about the procedures carried out by the public administration, to facilitate the businesses and citizens in exercising their rights or their compliance with obligations.

More than 2,800 procedures (2,380 for the businesses and more than 420 for citizens) are currently available on the Register Portal, under the competence of more than 100 public administration bodies – said Bojana Tošić, the Public Policy Secretariat Director, during her opening address.

“The Register of Administrative Procedures (RAP) confirms strategic commitment of the Government of the Republic of Serbia towards securing a more efficient and transparent business environment, making public administration accessible to all citizens, and tailoring public administration services according to the needs of citizens and businesses. The Register and its publicly accessible portal were created within the ‘e-PAPER’ Programme for the Simplification of Administrative Procedures and Regulations. Within this Programme, 21 administrative procedures were abolished and 393 administrative procedures were optimized, thus resulting in savings of over 33 million euros on an annual basis, while the level of administrative burden was reduced from 3.26% to 2.95% of GDP,” the PPS Director pointed out.

As pointed out by the he GIZ Director in Serbia, Daniela Funke, German Development cooperation through the project “Support to Public Administration Reform in the EU Accession Process” implemented by the German Corporation for International Cooperation GIZ, provided support for the development of the RAP portal for citizens, which nowadays provides information on more than 430 services from 89 public administration bodies.

Thanks to digitalization, public administration services are now faster and cheaper, available in a few simple steps:

  • The user on the eUprava Portal fills out an electronic request, attaches documentation and makes an electronic payment if the service requires payment of fees;
  • The system automatically accesses electronic registers and ex officio obtains data that are necessary in the decision-making process;
  • The applicant regularly receives notifications about possible supplements to the documentation and status changes of the case;
  • Finally, the act is submitted electronically to the applicant’s eInbox on the eUprava Portal and is permanently available to the user and competent authorities for all further procedures.

This project is one of the numerous projects for the improvement of services with the Office for IT and eGovernment as participant. Implementing other projects and services in the future period, we aim to contribute to the satisfaction of citizens and businesses with eGovernment.

The promotion of the portal was organized with the support of the German-Serbian Development Cooperation Project “Support to Public Administration Reform in the EU Accession Process”, which is implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ).

The new digitalized services of the MoI can be accessed HERE.

The new digitalized services of the MCTI can be accessed HERE.