The Public Policy Secretariat of the Republic of Serbia has prepared the annual report on the activities implemented under the e-PAPER Programme. In 2024, a total of 82 procedures within the competence of 17 institutions and organizations were optimized. At the same time, 107 procedures under the competence of 12 state administration bodies were digitalized. A further 38 procedures were abolished and are no longer carried out by the respective institutions.
In the coming year, the Public Policy Secretariat will continue, in cooperation with more than 120 institutions and organizations and in partnership with the business sector, to follow the latest trends in the development and provision of services. The Register of Administrative Procedures Portal currently provides information on more than 4000 services for businesses and citizens. We invite interested users to submit their proposals for amending or abolishing inefficient regulations or procedures via the link.
To date, the cumulative results of the e-PAPER reform since the beginning of administrative procedure optimization have led to annual savings for business entities through the simplification or elimination of 556 procedures and the digitalization of 206 services.